General

How to Verify my Account (KYC)?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration pur...
Tue, 20 Oct, 2020 at 5:07 PM
How to Deposit?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration pur...
Wed, 14 Oct, 2020 at 12:49 PM
How to Deposit with a card?
Log in to your account and follow to the Dashboard. Open your GV wallet by pressing the wallet sign on the top of the page.   Press "Buy w...
Wed, 14 Oct, 2020 at 12:50 PM
How to Withdraw?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration pur...
Wed, 14 Oct, 2020 at 2:20 PM
I could not have confirmed the withdrawal within 30 minutes. What should I do?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration pur...
Wed, 14 Oct, 2020 at 12:52 PM
How to Change the Password?
To change the password, click the icon on the right top corner of the page and choose Settings: Choose the Security section and click Change pa...
Wed, 14 Oct, 2020 at 12:53 PM
How to Setup 2FA (Two-factor Authentication)?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration pur...
Wed, 14 Oct, 2020 at 12:54 PM
What to do if I lost the recovery codes, but I still do have access to my account?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration pur...
Wed, 14 Oct, 2020 at 12:55 PM
What to do if I lost 2FA device and cannot login without entering the 2FA code?
Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration pur...
Wed, 14 Oct, 2020 at 12:55 PM
How to Disable 2FA After Losing 2FA Device?
If you still have the recovery codes you received when setting the 2FA on your GV account please follow the instructions here.  In case you have acciden...
Wed, 14 Oct, 2020 at 12:56 PM