Before you read: Please note that all the passwords, codes, account numbers, etc… displayed in this guide are not actual but made only for demonstration purposes to answer questions regarding how to use the platform.
If you could not have confirmed the withdrawal on time and your withdrawal confirmation link expired, please follow the below steps:
Click on the wallet's icon to the top right corner of the page. Then, click on details:
Choose the "Deposits/withdrawals" section:
Click on your withdrawal, the window with the information about will open. There you could see the option to resend confirmation e-mail. You can also cancel your withdrawal request here.
You will receive a new confirmation email for the withdrawal with a new 30 minutes expiry time.
If you face any problems with the withdrawal process, please e-mail at support@genesis.vision us or contact us via live chat!